vvji Privacy Policy — How Your Personal Data Is Protected

Our Privacy Commitments to You

What Information We Collect

When you register for a vvji account, we collect the personal information you provide directly, including your full name, date of birth, email address, mobile number, and billing details necessary for processing payments in Philippine pesos. We also collect information generated by your use of the platform, such as login timestamps, device type, browser information, IP address, betting history, and transaction records. This usage data helps us understand how the platform performs and allows us to improve the experience for players across the Philippines. Where required by Philippine law and our licensing obligations, we may also collect identity verification documents such as a government-issued ID or proof of address. We will always inform you when we collect this type of sensitive documentation and explain why it is needed. You are not obligated to provide all information, but certain data is necessary to operate your account and process transactions.

How We Use Your Information

vvji uses your personal data primarily to create and manage your account, process deposits and withdrawals in PHP, verify your identity, and deliver the sports betting and gaming services you have signed up for. We also use your information to communicate with you about account activity, respond to support queries, and send service-related notifications such as transaction confirmations or security alerts. Where you have given consent, we may contact you with promotional offers and platform updates — you can opt out of marketing messages at any time by contacting [email protected]. We analyse aggregated, anonymised usage data to improve platform performance, detect fraudulent patterns, and ensure a fair gaming environment for all users. Your data may also be used to comply with legal obligations, including anti-money laundering checks and age verification requirements under Philippine gaming regulations. We will never use your personal data for purposes that are incompatible with those described in this policy without first obtaining your consent.

When We Share Your Data

vvji does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may shareyour data with trusted third-party service providers who assist in operating the platform, such as payment processors, identity verification partners, and fraud detection services — all of whom are contractually bound to handle your data securely and only for the purposes we specify. We may also disclose your information to Philippine government agencies, regulators, or law enforcement bodies where we are legally required to do so, including in response to a court order or regulatory investigation. If vvji undergoes a business restructuring, merger, or acquisition, your personal data may be transferred as part of that process, subject to the same privacy protections described in this policy. We will never share your full payment card details or government ID documents with any party beyond those directly involved in processing your transaction or verifying your identity. In all cases, data sharing is limited to what is strictly necessary and proportionate to the purpose for which it is shared.

How Long We Keep Your Data

vvji retains your personal data for as long as your account remains active and for a period thereafter as required by Philippine law and our licensing obligations. Transaction records, identity verification documents, and account history are typically retained for a minimum of five years following account closure to comply with anti-money laundering regulations and financial reporting requirements. Where data is no longer needed for any legal, regulatory, or operational purpose, we take steps to securely delete or anonymise it in a timely manner. If you request deletion of your account, we will remove or anonymise your personal data except where retention is required by law or where a legitimate dispute or investigation is ongoing. You may contact [email protected] to request details on how long specific categories of your data are retained.

Security Measures We Apply

We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These include encrypted data transmission using HTTPS, secure storage of sensitive account information, access controls that limit internal data access to authorised personnel only, and regular security reviews of our platform infrastructure. While we take every reasonable precaution, no online platform can guarantee absolute security, and you are encouraged to use a strong unique password for your vvji account and to never share your login credentials with anyone. If you suspect any unauthorised access to your account, please contact [email protected] immediately so we can investigate and take appropriate action. We will notify affected users and relevant Philippine authorities in the event of a data breach that poses a significant risk to your rights, in accordance with our obligations under applicable data protection law.

Your Rights Over Your Data

As a registered user of vvji in the Philippines, you have the right to access the personal data we hold about you, request corrections to inaccurate information, and ask us to delete data that is no longer necessary for the purposes it was collected. You also have the right to object to certain types of processing, to request that we restrict how we use your data in specific circumstances, and to withdraw any consent you have previously given — for example, consent to receive marketing messages. To exercise any of these rights, please contact us at [email protected] with your request and sufficient details to identify your account. We will respond to data rights requests within a reasonable timeframe and in accordance with applicable Philippine regulations. Where your request cannot be fulfilled — for example, because retention is legally required — we will explain the reason clearly. You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data rights have not been respected.

Cookies and Tracking Technologies

vvji uses cookies and similar tracking technologies to keep you logged in to your account, remember your preferences, and analyse how the platform is used so we can improve it. Essential cookies are necessary for the platform to function and cannot be disabled; these include session cookies that expire when you close your browser. We may also use performance and analytics cookies to understand traffic patterns and user behaviour on the platform in an aggregated, anonymised form. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of the vvji platform. We do not use tracking technologies to serve third-party advertising or share your browsing activity with external ad networks. Our use of cookies is limited to what is necessary to deliver a secure, functional, and improved experience for players in the Philippines.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data handling practices. When material changes are made, we will update the effective date at the top of this page and, where appropriate, notify registered users through the platform. Your continued use of vvji after any changes have been published constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your data. If you have any questions about this policy or how your information is handled, please visit our FAQ page or contact us directly at [email protected].